Shipping and payment

• How may I pay my order?

• Is the payment secure?

• What are the shipping options?

• What are the shipping cost?

• What are the delivery time?

• In witch countries do you deliver?

• Can I have my order delivered to another address?

• Is it possible to track my order?

• What happens if I am not present at the time of delivery?

• Other questions about the shipping and the payments?

How may I pay my order?

You can pay online, direction with your bank card and using Bancontact, Mastercard or Visa as well as by using your CBC or BELFIUS application. You also have the option of paying directly through your PayPal account.

Finally, it is possible to pay by bank transfer. This payment method results in a longer processing of your order because it will only be processed after receipt of your payment.

Is the payment secure?

Yes, the payment is completely secure.

Our partner, MOLLIE, guarantees you a fully secure and reliable payment procedure that meets all current security standards. MOLLIE uses 3DSECURE technology to authenticate the identity of the card user during online purchase and thus protect them against misuse of their credit card number.

If you wish, you also have the option of paying directly through your PayPal account.

What are the shipping options?

All orders are delivered by our partners Bpost and DPD directly to the delivery address you indicated when ordering. If it is a gift, you can also have the package delivered directly to the person.

We draw your attention to the fact that we cannot be held responsible for any delivery incident following an error in the encoding of your name or address during the validation of your order. We therefore invite you to mention your full address, paying particular attention to the box number.

All orders returned to us by the carrier for lack of address or incomplete address will be canceled. We will automatically refund the amount paid deducted from the shipping costs in force with a minimum of 10 €.

What are the shipping cost?

Delivery rates valid from 13.07.2023.

Shipping costs include preparation and packaging costs as well as postage. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping costs apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

The dimensions of the boxes are appropriate and your items are properly protected.

What are the delivery time?

Packages are usually shipped within 2 working days after receipt of payment. Our partner Bpost delivers, in general, 24 hours (in Belgium) from the take-over of the package, without exceptional overload and cases of force majeure. For other countries, the average delivery time is 3 to 5 days. However, we are not responsible for the actual delivery time of your package.

In high season and during balances, the time needed to prepare your order or the delivery time by our partners could be longer. Please take this into account when ordering.

In witch countries do you deliver?

We deliver to Belgium, France, Luxembourg, the Netherlands, Germany and the United Kingdom. If you wish to be delivered to another country, please contact us so we can analyze the feasibility.

Can I have my order delivered to another address?

Of course. You simply have to mention the address to which you want to be delivered during the ordering process. You can thus be delivered to your workplace, to a neighbor or have your order delivered directly to the person to whom you wish to offer it.

However, it is not possible to change the delivery address once the order has been validated.

Is it possible to track my order?

Yes. Please contact our customer service for the tracking number of your package.

What happens if I am not present at the time of delivery?

If you are absent on the first attempt to deliver, Bpost will leave a notice in your mailbox. You will then have two possibilities:

• Contact Bpost to request a second pass to the delivery address
• Take out the package from the nearest post office

Other questions about the shipping and the payments?

For any other questions, please contact our customer service.