Delivery and Payment Methods

• How can I pay for my order?

• Is the payment secure?

• What are the delivery methods?

• What are the delivery fees?

• What are the delivery times?

• To which countries do you deliver?

• Can I have my order delivered to a different address?

• Is it possible to track my package?

• What happens if I am absent during delivery?

• Other questions regarding deliveries and payments?

How can I pay for my order?

You can pay online directly with your bank card using Bancontact, Mastercard, or Visa as well as using your CBC or BELFIUS app. You also have the option to pay directly through your PayPal account.

Additionally, you can pay by bank transfer. This payment method takes longer to process your order as it will only be processed after we receive your payment.

Is the payment secure?

Yes, the payment process is completely secure.

Our partner, MOLLIE, guarantees a fully secure and reliable payment process that complies with all current security standards. MOLLIE uses 3DSECURE technology to authenticate the identity of the card user during the online purchase and protect against misuse of their credit card number.

If you wish, you also have the option to pay directly through your PayPal account.

What are the delivery methods?

All orders are delivered by our partners Bpost and DPD directly to the delivery address you provided when placing the order. If it is a gift, you can also have the package delivered directly to the person.

Please note that we cannot be held responsible for any delivery incident resulting from an error in encoding your name or address when validating your order. Therefore, we invite you to mention your complete address with particular attention to the box number.

All orders returned to us by the carrier due to address defect, incomplete address, or non-collection by the customer within the period allowed by the carrier will be canceled. We will automatically refund the amount paid, reduced by the shipping costs (including if they were offered), return, and administrative fees in effect with a minimum of €10.

What are the delivery fees?

Delivery rates effective from 12.06.2024.

Shipping fees include preparation and packaging costs as well as postage. We recommend grouping all your items in one order. We cannot group two separate orders, and shipping fees apply to each one. Your package is shipped at your own risk, but special care is taken with fragile items.

The box dimensions are appropriate, and your items are properly protected.

What are the delivery times?

Packages are generally dispatched within 2 working days after receipt of payment. Our partner Bpost usually delivers within 24 hours (in Belgium) from the time the package is taken, excluding exceptional overloads and force majeure. For other countries, the average delivery time is 3 to 5 days. However, we are not responsible for the actual delivery time of your package.

In peak season and during sales, the preparation time for your order or the delivery time by our partners may be longer. Please take this into account when placing your order.

To which countries do you deliver?

We deliver to Belgium, France, Luxembourg, the Netherlands, Germany, and many European countries. If you wish to be delivered to another country, please contact us to assess feasibility.

Can I have my order delivered to a different address?

Of course. You just need to mention the address where you want to be delivered during the ordering process. You can thus be delivered to your workplace, a neighbor's house, or directly to the person you want to give it to.

However, it is not possible to change the delivery address once the order has been validated.

Is it possible to track my package?

Yes, when we ship your order, you will receive an email with information to track your package. Please contact our customer service to get the tracking number of your package.

What happens if I am absent during delivery?

If you are absent during the delivery attempt, Bpost will redirect your package to a nearby pickup point (or according to your preferences if registered on the bpost.be site). You will then have 14 days to collect the package at the pickup point where it was deposited.

For delivery addresses outside Belgium, the procedure in case of absence during the delivery attempt depends on the local carrier. We invite you to contact them.

If the package is not collected within the allotted time, it will be returned to us. In this case, we will refund the order amount reduced by the shipping costs, including if they were initially offered, with a minimum of €10.

Other questions regarding deliveries and payments?

For any other questions, please contact our customer service.