Legal Notice - Mr. Célestin E-shop

Mr Célestin is on a break until 29 November 2024.

Orders will be processed upon reopening.

Secured payments | Made in Belgium

General Terms and Conditions of Sale

The present General Terms and Conditions of Sale (hereinafter “T&Cs”) govern the relationship between CHC COMPANY SRL, located at rue de la Fontaine Maqué 37 in 1440 Braine-le-Château - Belgium (hereinafter, “the company" or "CHC Co.”), registered under number BE0665.990.419, and any individual (hereinafter, “the Client”) wishing to make a purchase on our website www.mrcelestin.com (hereinafter, “the Site”). These T&Cs do not apply to the relationships between the company and its resellers, whether individuals or companies.

1. Purpose

These T&Cs define the terms of remote sales between CHC Co. and the Client, from the order to delivery, including payment and withdrawal rights. The original French text available on the site takes precedence over all translations.

2. Products and Availability

Products available on the Site are carefully described, and provided photographs are as accurate as possible. In case of stockouts or temporary unavailability, CHC Co. will inform the Client promptly and offer either a refund or a new delivery date.

3. Order

Any order placed on the Site implies acceptance without reservation of these T&Cs. The Client must create an account or provide complete and accurate personal information. An order confirmation is sent by email to the Client, summarizing the essential purchase information. The company reserves the right to cancel the order without justification. In such cases, the client will be fully refunded.

4. Prices

The prices displayed on the Site are in euros and include the applicable VAT in Belgium. Delivery charges are added to the total order price and are clearly indicated before order confirmation.

5. Payment

Orders are paid online using the following methods: Bancontact, Visa, Mastercard, PayPal, and certain banking apps. The order is processed only after payment validation. CHC Co. guarantees secure transactions and does not store the Client's banking information. The company may delete, replace, or modify the available payment methods on the site at any time.

6. Delivery

Delivery is made to the address provided by the Client when placing the order. Delivery times are estimates and are specified at the time of order. CHC Co. shall not be held responsible for delays caused by exceptional circumstances or by the carrier. If no one is available to receive the order at the time of delivery, a delivery notice will be left or tracked online, and the Client must contact the transport company for the address to pick up the package. If the package is not collected by the client within the timeframe allowed by the carrier and is returned to us, CHC Co. will refund the order amount minus shipping, return, and administrative fees of at least €10.

7. Right of Withdrawal

In accordance with European legal provisions, the Client has 14 calendar days from receipt of the products to exercise the right of withdrawal without having to provide reasons or incur penalties. To exercise this right, the Client may use the “return” function available in their client account or contact our customer service.

The Client is responsible for return shipping costs, except in the case of a defective product or error on our part. The returned product must be in its original condition, with all accessories, unused, and undamaged. Once the return request is accepted, the client has three business days to ship it and provide the tracking number. CHC Co. commits to refunding the Client within 14 days of receiving the returned product. In the case of a returned order, the shipping and packaging costs paid by the client during the order are not refundable.

8. Warranty and Compliance

All products are covered by the legal warranty of conformity and hidden defect warranty. In the event of non-compliance or defect, the Client should contact CHC Co. to report the issue and obtain an appropriate solution (replacement, repair, or refund).

9. Liability

CHC Co. disclaims any liability for damages resulting from the improper use of ordered products. CHC Co. prohibits the use of its accessories for children under 3 years of age. CHC Co.'s liability is limited to the order amount in case of direct damage.

10. Personal Data

The Client's personal data is collected and processed in accordance with our Privacy Policy and in compliance with the General Data Protection Regulation (GDPR).

11. Intellectual Property and Brand Protection

The "Mr. Célestin" brand ("Monsieur Célestin") is a registered trademark protected by intellectual property rights, registered with the European Union Intellectual Property Office (EUIPO) and the Benelux Office for Intellectual Property (BOIP). This protection extends to all distinctive elements of the brand, including, but not limited to, the logo, name, slogan, and any graphic or textual element related to the brand.

Any reproduction, imitation, modification, or exploitation of the brand, even partial, without prior written authorization from CHC COMPANY SRL, is strictly prohibited. This includes, in particular:

• Copying or using the brand's logo and/or name on other products or services;
• Creating similar products or services intended to mislead customers into believing they come from Mr. Célestin;
• Using the brand's name or images in advertising or on websites without permission;
• Distributing and selling counterfeit products imitating those of the brand.

CHC COMPANY SRL will take legal action against any individual or entity infringing its intellectual property rights.

Infringers may be held liable for damages covering losses suffered, as well as legal fees and damage to the brand's image. Any unauthorized counterfeiting, copying, or exploitation may subject the authors to civil and criminal penalties in accordance with applicable laws in the European Union and the Benelux. Any offense, whether intentional or negligent, will be prosecuted without exception to protect the integrity and value of the Mr. Célestin brand. The content of the Site (texts, images, logos, etc.) is protected by intellectual property rights and remains the exclusive property of CHC Co. Any full or partial reproduction without authorization is prohibited.

12. Disputes and Applicable Law

These T&Cs are governed by Belgian law. In case of a dispute, the Client is invited to contact customer service to seek an amicable solution. If no agreement is reached, the dispute will be submitted to the competent courts of the company's registered office.