Returns, exchanges and cancellations
You can cancel an order by connecting you to your account or by contacting our customer service before the order is sent. The cancellation is free of charge.
In case the order was sent already, you can cancel your order by making a return as explained below.
If your order does not satisfy you and if you wish a refund or an exchange, you have 14 days as from the delivery to return us your parcel by the service of transport of your choice by recommended or with proof of delivery.
Pack articles correctly, if possible in the box of origin, and complete the voucher of return. Then, send back to us your parcel by recommended or with a proof of delivery (necessary signature), at this address:
CHC COMPANY SPRL
Retours E-shop Mr. Célestin
Avenue de Namur, 59
5590 CINEY - BELGIQUE
After reception and examination of your parcel, we shall proceed to the exchange or to the refund of your order. Naturally, articles must have returned to us to their home state.
If you send back the entire order and that forwarding charges (to go) were offered to you, they are at your under your responsibility and a 6,50€ amount will be deducted from the refund repayment of your order. If you paid postal charges on the way out, we shall pay off your order, excluding charges of sending.
If you have retained a part of your order, we will refund the entire value of the returned item. Thus the shipping costs are still offered to you.
Obviously, if the return is due to an error in the preparation of your order, the return costs will be at our charge, provided you use the return label that our customer service has communicated to you.
Please note that parcels returned in "postage due" or "cash on delivery" are not accepted.
To make an exchange, you must return your order as explained above by requesting an exchange. After reception and acceptance of the return, we will send you a code allowing you to make a new order on our e-shop.
If you do not wish to wait for the processing of your return to make your exchange, you can make a new order and we will refund your initial order according to the conditions.
For any other questions, please contact our customer service.