Privacy Policy
We highly value the protection of your personal data and respect your privacy. This privacy policy aims to inform you about our practices regarding the collection, use, and sharing of your personal information through our website www.mrcelestin.com (hereinafter referred to as “the Site”). The original French text available on the site takes precedence over all translations.
1. Data Controller
The data controller of personal information is CHC COMPANY SRL, located at rue de la Fontaine Maqué 37, 1440 Braine-le-Château - Belgium (hereinafter referred to as “the company” or "CHC Co.”). For any questions regarding your personal data, you may contact us at the following address: legal[at]chc-company[dot]be.
2. Data Collected
We collect various types of personal data when you browse our Site, create an account, or make a purchase:
• Identity Data: name, first name
• Contact Data: email address, phone number, postal address
• Payment Data: information necessary to process payments (via a secure provider)
• Navigation Data: IP address, cookies data, browsing history
This data is strictly necessary for the proper functioning of our services and to fulfill your requests.
3. Purpose of Data Processing
We use your personal data for the following purposes:
• Order Management: processing purchases, delivery, and billing
• Customer Service: responding to your inquiries and requests
• Site Improvement: statistical analysis and market studies
• Marketing: sending personalized offers, subject to your consent
4. Consent for Cookies and Similar Technologies
We use cookies to enhance your experience on our Site. Prior to installing non-essential cookies, your consent will be requested via a consent banner. You can configure your cookie preferences at any time.
5. Data Sharing
Your personal data may be shared with trusted third-party service providers for the following reasons:
• Payment Processing: to manage financial transactions
• Delivery: to ship your orders
• Marketing and Analytics: to improve our offers and better understand our audience
We ensure that each of our providers complies with GDPR regulations.
6. Data Retention
The data collected is retained for a limited period:
• Account Data: until deletion by the user or inactivity of 3 years
• Order Data: 10 years for tax and accounting reasons
• Browsing Data: a maximum of 13 months
7. Your Rights
In accordance with current regulations, you have the following rights:
• Right of Access: to obtain information on the data held about you
• Right to Rectification: to modify your data in case of error
• Right to Erasure: to request deletion of your data in certain cases
• Right to Object: to oppose the use of your data for legitimate reasons
• Right to Data Portability: to receive your data in a structured format
To exercise these rights, you may contact us at the following address: legal[at]chc-company[dot]be
8. Data Security
We implement appropriate security measures to protect your personal data against unauthorized access, unlawful use, or accidental destruction.
9. Privacy Policy Updates
This policy may be updated to reflect legal or functional changes. We encourage you to consult it regularly.
10. Contact
For any questions or complaints regarding your personal data, please contact our Data Protection Officer (DPO) at the following address: legal[at]chc-company[dot]be
Last updated: October 28, 2024